SIXT CAR-HIRE - INTERNET RIP-OFF
FROM WORLD BEATING DESIGNERS TO INTERNET CHEATS. |
Dear
M Dupuy
SIXT
Car Hire website scam
I
cancelled the car-hire within 15 minutes of attempting and failing to use your
website, which repeatedly asked for the details of and charged for a
non-existent 2nd driver. The website would not allow any change – so
I switched it off. I did not complete any car-hire agreement with you. If you
steal several hundred euros from me for spending 15 minutes on your website – I
cannot trust you not to add other huge fictitious charges if I actually used a
car. This is attempted theft via an Internet Scam. I have cancelled the
credit-card payment you took without permission or providing any service. You,
or Sixt, is a criminal.
Noel
Hodson
22nd
Sept 2018 6.30pm London time. 15 minutes after quitting your website.
Please cancel this reservation and return my
payment.
I made mistakes in booking – Thank you.
9867642783
Noel HODSON - Author
*****
According to the European Commission, the Directive 2011/83/EU on consumer rights (the “Directive“) aims at “achieving a real-business-to-consumer
(B2C) internal market, striking the right balance between a high level of
consumer protection and the competitiveness of businesses“. Is this
really so? How are companies going to be impacted, in France and the UK?
A. What the Directive is
about
The
Directive replaces, as of 13 June 2014, Directive
97/7/EC on the protection of consumers in respect of distant contracts and Directive
85/577/EEC to protect consumer in respect of contracts negotiated away from
business premises.
Directive
1999/44/EC on certain aspects of the sale of consumer goods and associated
guarantees, as well as Directive 93/13/EEC on unfair terms in consumer contracts, remain in force but are amended
by the Directive.
Member-states
had to transpose the Directive into national law by 13 December 2013.
Member-states must apply the national laws implementing the Directive from 13
June 2014.
As
detailed in its press release and guidance
document, the European Commission has identified 10 most important changes
for consumers, as follows.
1. The Directive will
eliminate hidden charges and costs on the internet
Consumers
will be protected against “cost traps” on the Internet. This happens when
fraudsters try to trick people into paying for ‘free’ services, such as
horoscopes or recipes. From now on, consumers must explicitly confirm that they
understand that they have to pay a price.
2. Increased price
transparency
Traders
have to disclose the total cost of the product or service, as well as any extra
fees.
3. Banning pre-ticked boxes
on websites
When
shopping online – for instance buying a plane ticket – you may be offered
additional options during the purchase process, such as travel insurance or car
rental. These additional services may be offered through so-called ‘pre-ticked’
boxes. Consumers are currently often forced to untick those boxes if they do
not want these extra services. With the new Directive, pre-ticked boxes will be
banned across the European Union.
4. 14 days to change your
mind on a purchase (compared to the 7 days legally prescribed before)
If
the trader has not clearly informed the customer about the withdrawal right,
the return period will be extended to 1 year.
5. Better refund rights
Traders
must refund consumers for the product within 14 days of the withdrawal. This
includes the costs of delivery.
6. Introduction to a
EU-wide model withdrawal form
Consumers
will be provided with a model withdrawal form which they can use if they change
their mind and wish to withdraw from a contract concluded at a distance or at
the doorstep.
UK
Law
You
have a 14 day cooling off period when the credit
agreement is signed:
·
through a broker
·
through an intermediary
·
At distance e.g. over the phone
Note
the 14 days doesn’t begin until you formally receive notification about how to
cancel the contract. Additionally, the creditor may make a reasonable
charge for services that you enjoyed prior to cancellation. There is more
detail here in the wordpress-186172-549002.cloudwaysapps.com guide to cooling off.
What is the purpose of the
Consumer Credit Act 2006?
What is the 14 day cooling off
period?
If you entered into the contract
over the phone, online or on your doorstep, you have14 calendar days
to cancel the contract under the Consumer Contracts Regulations.
The cooling-off period starts the day after
you agree to go ahead with the service.
Noel HODSON - Author
From: service.clientele@sixt.com
<service.clientele@sixt.com>
Sent: 26 September 2018 13:38
To: noel@noelhodson.com
Subject: Re: RE: RE: RE: Your reservation 9867642783 on 10/19/2018, Cannes Train Station SNCF
Sent: 26 September 2018 13:38
To: noel@noelhodson.com
Subject: Re: RE: RE: RE: Your reservation 9867642783 on 10/19/2018, Cannes Train Station SNCF
Dear
Mr. Hodson,
We
regret that you do not understand but we have not done anything. You made a
mistake you cancelled the booking while you were informed about the
cancellation fee policy.
If
you make again a booking with Sixt for the same place and date for a price
of 228,80 € or more, we would be able to waive the cancellation fee
as an exceptional goodwill.
Best
regards
Anthony Dupuy
Service clientèle
Sixt
SAS
Euroairport
68300 Saint Louis
Téléphone : +33-3 89 08 6113
Fax : + 33 3 90 22 80 63
Site Internet: www.sixt.fr
Le blog de Sixt: www.sixtblog.fr
Facebook: www.facebook.com/SixtFrance
Twitter: www.twitter.com/SixtFR
Sixt pour iPhone & BlackBerry: www.sixt.fr/mobile
Euroairport
68300 Saint Louis
Téléphone : +33-3 89 08 6113
Fax : + 33 3 90 22 80 63
Site Internet: www.sixt.fr
Le blog de Sixt: www.sixtblog.fr
Facebook: www.facebook.com/SixtFrance
Twitter: www.twitter.com/SixtFR
Sixt pour iPhone & BlackBerry: www.sixt.fr/mobile
----------------------------------------------------------------------
Original
Mail vom Tue, 25 Sep 2018 18:47:58 +0100 - DE-41760757
----------------------------------------------------------------------
I have cancelled the payment via my credit-card.
And I will daily broadcast this scam to the world until you apologise and
return any money you have retained.
My blog has had more than 150,000 readers. This
attempted theft will be very, very expensive for you in lost business.
I advise you to inform your directors and
shareholders of the real costs of trying to cheat customers.
Noel HODSON - Author
Sci-Fi & Socio-Economics
16 Brookside, OXFORD OX3 7PJ, UK
Tel 01865 760994 Cell 07713 681216
Blogs:
Books:
From: service.clientele@sixt.com <service.clientele@sixt.com>
Sent: 25 September 2018 16:25
To: noel@noelhodson.com
Subject: Re: RE: RE: Your reservation 9867642783 on 10/19/2018, Cannes Train Station SNCF
Sent: 25 September 2018 16:25
To: noel@noelhodson.com
Subject: Re: RE: RE: Your reservation 9867642783 on 10/19/2018, Cannes Train Station SNCF
Dear
Mr. Hodson,
We
regret that you pressed the wrong buttons but we are not responsible of this
mistake.
We
confirm you that the 171,60 €charge will stand. We are sorry that we are unable
to reply more in accordance with your wishes on this occasion.
Best
regards
Anthony Dupuy
Service clientèle
Sixt
SAS
Euroairport
68300 Saint Louis
Téléphone : +33-3 89 08 6113
Fax : + 33 3 90 22 80 63
Site Internet: www.sixt.fr
Le blog de Sixt: www.sixtblog.fr
Facebook: www.facebook.com/SixtFrance
Twitter: www.twitter.com/SixtFR
Sixt pour iPhone & BlackBerry: www.sixt.fr/mobile
Euroairport
68300 Saint Louis
Téléphone : +33-3 89 08 6113
Fax : + 33 3 90 22 80 63
Site Internet: www.sixt.fr
Le blog de Sixt: www.sixtblog.fr
Facebook: www.facebook.com/SixtFrance
Twitter: www.twitter.com/SixtFR
Sixt pour iPhone & BlackBerry: www.sixt.fr/mobile
----------------------------------------------------------------------
Original
Mail vom Tue, 25 Sep 2018 15:45:58 +0100 - DE-41760757
----------------------------------------------------------------------
I dispute your right to charge E171.60. I simply
pressed the wrong buttons when booking and then cancelled it within 30 minutes.
Your charge is a criminal theft – a scam. Please
advise that it has been cancelled.
I have posted this on Trip Advisor and will if
necessary contact the Cannes Police to recover the money you have stolen.
1. Re: AutoEurope
Sixt car rental scam
25 Sep 2018, 15:35
25th Sept
2018 - Yesterday I made an online car-rental booking for a Sixt car at Cannes
railway station. I accidentally ticked for an additional driver and tried to
cancel that. The site kept reverting to the 2 driver option and charged for it
- continually asking for 2nd driver details. After 15 minutes I cancelled out
of the site and booked elsewhere. Today, Sixt sent me a bill for 176 euro for
cancellation of a "confirmed" booking. They have taken the entire
price 220 euro from my credit card. This is theft and a crooked scam. Never,
ever book with Sixt - they are crooks. Trustcard said they would register
a "dispute" which sounds like a long costly process - after some
discussion they said they would instead trigger the 14 day cooling off period
and cancel the payment to Sixt. Watch this space...
Noel Hodson
From: service.clientele@sixt.com <service.clientele@sixt.com>
Sent: 25 September 2018 13:40
To: noel@noelhodson.com
Subject: Re: RE: Your reservation 9867642783 on 10/19/2018, Cannes Train Station SNCF
Sent: 25 September 2018 13:40
To: noel@noelhodson.com
Subject: Re: RE: Your reservation 9867642783 on 10/19/2018, Cannes Train Station SNCF
Dear
Mr. Hodson,
We
would like to draw your attention on the fact that you validated a prepaid
reservation.
To guarantee the most attractive prices, the conditions of these reservations are more restrictive than those of the reservations with payment on arrival. When choosing to cancel the latter, the cancellation fee amounts to a maximal value of 3 days of rental.
However, to ensure flexibility in case of unforeseen circumstances, we offer you the possibly to modify your reservation instead of cancelling it.
Our reservation center is available 24/7 to help you if you have questions or difficulties to adjust your booking.
In your case, we confirm you that further to your confirmation of cancellation of your reservation, a fee of 171,60 euros will be retained. To know more about it, you can check our general terms and conditions on our website.
Nevertheless, we would like to remind you that to adapt us to your needs, we offer two types of reservations. We invite you to compare them before validating the one that suits you best. You have the possibility to make a reservation with payment on arrival, the cancellation and modifications are free of charge in this case.
We trust that the above explanation is helpful. For any further questions, please contact us again.
To guarantee the most attractive prices, the conditions of these reservations are more restrictive than those of the reservations with payment on arrival. When choosing to cancel the latter, the cancellation fee amounts to a maximal value of 3 days of rental.
However, to ensure flexibility in case of unforeseen circumstances, we offer you the possibly to modify your reservation instead of cancelling it.
Our reservation center is available 24/7 to help you if you have questions or difficulties to adjust your booking.
In your case, we confirm you that further to your confirmation of cancellation of your reservation, a fee of 171,60 euros will be retained. To know more about it, you can check our general terms and conditions on our website.
Nevertheless, we would like to remind you that to adapt us to your needs, we offer two types of reservations. We invite you to compare them before validating the one that suits you best. You have the possibility to make a reservation with payment on arrival, the cancellation and modifications are free of charge in this case.
We trust that the above explanation is helpful. For any further questions, please contact us again.
Best
regards
Anthony Dupuy
Service clientèle
Sixt
SAS
Euroairport
68300 Saint Louis
Téléphone : +33-3 89 08 6113
Fax : + 33 3 90 22 80 63
Site Internet: www.sixt.fr
Le blog de Sixt: www.sixtblog.fr
Facebook: www.facebook.com/SixtFrance
Twitter: www.twitter.com/SixtFR
Sixt pour iPhone & BlackBerry: www.sixt.fr/mobile
Euroairport
68300 Saint Louis
Téléphone : +33-3 89 08 6113
Fax : + 33 3 90 22 80 63
Site Internet: www.sixt.fr
Le blog de Sixt: www.sixtblog.fr
Facebook: www.facebook.com/SixtFrance
Twitter: www.twitter.com/SixtFR
Sixt pour iPhone & BlackBerry: www.sixt.fr/mobile
----------------------------------------------------------------------
Original
Mail vom Sat, 22 Sep 2018 18:30:18 +0100 - DE-41760757
----------------------------------------------------------------------
Reservation
Confirmation
Please cancel this reservation and return my
payment. I made mistakes in booking – Thank you.
9867642783
Noel HODSON - Author
From: SIXT <res-fr@sixt.com>
Sent: 22 September 2018 18:00
To: noel@noelhodson.com
Subject: Your reservation 9867642783 on 10/19/2018, Cannes Train Station SNCF
Sent: 22 September 2018 18:00
To: noel@noelhodson.com
Subject: Your reservation 9867642783 on 10/19/2018, Cannes Train Station SNCF
|
******
22nd Sept 2018 6.30pm London time.
Please cancel this reservation and return my payment. I made mistakes in
booking – Thank you.
9867642783
Noel HODSON - Author
S
From: SIXT <res-fr@sixt.com>
Sent: 22 September 2018 18:00
To: noel@noelhodson.com
Subject: Your reservation 9867642783 on 10/19/2018, Cannes Train Station SNCF
Sent: 22 September 2018 18:00
To: noel@noelhodson.com
Subject: Your reservation 9867642783 on 10/19/2018, Cannes Train Station SNCF
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