From now on - we will travel overland and by sea.

BA 2018 - HOW LONG WILL IT LAST?

To: info@myflightdelay.com 7th July 2018.

Hi – Our flight home for 5 people was delayed by 6 hours. The return (two-ways) tickets cost about £3,500; 3^rd June 2018. Scheduled to fly from Gibraltar to Heathrow at 12 noon. Flew from Malaga at 6pm. What can we claim? What do you charge? BA claim it was too windy at Gibraltar, which is a lie (see below). – Thanks – Noel Hodson

BA 1970

From: Noel Hodson <noel@noelhodson.com>
Sent: 30 June 2018 11:11
To: 'consumer.champions@theguardian.com' <consumer.champions@theguardian.com>
Subject: BA Complaint and £394,000 Claim

Dear Miles and Rebecca

Following your BA refund offer was pie in the sky, story in Money, 30 June 2018, my family had a bad experience with BA flight changes. The stress of one-day, travelling home, undid all the good that our week’s holiday was planned to deliver.

In looking for adequate, non-trivial compensation I find that BA assume they are “legally” protected by layers of fixed EU and UK “rules” that seem to exempt them from any meaningful penalty. How did the airlines rig the legal systems to deny passengers their normal legal consumer rights to sue and obtain exemplary or exceptional damages, which would help to ensure the airlines would take care not to repeat their arrogant or negligent behaviour?

Our tale is set out below. I was one of 200 abused passengers. Another passenger an ex-pilot assumed “our” plane refused to fly the 100 miles back to us, so we 200 hapless passengers had to be bussed to the plane, 6 hours late, to save a few hundred pounds of fuel. I’d be happy to provide more information.

BA refuse any compensation, lying about the weather. Are BA above commercial laws? Will Bott & Co look at our case?

Yours – Noel Hodson

PS – We have booked into the same hotel near Gibraltar for 2019. BREXIT permitting, we will travel there by car. I have other frequent traveller friends who refuse to use airports.

Noel HODSON - Author

From: Noel Hodson <noel@noelhodson.com>
Sent: 04 June 2018 11:14
To: 'press.office@ba.com' <press.office@ba.com>; 'james.hillier@ba.com' <james.hillier@ba.com>; 'willie.walsh@iairgroup.com' <willie.walsh@iairgroup.com>; 'faye.reynolds@ba.com' <faye.reynolds@ba.com>
Subject: Complaint and £394,000 Claim

To Mr Willie Walsh, CEO, BA 4 June 2016

International Airlines Group (International Consolidated Airlines Group, IAG, IAG Group)

CC Company Secretary – Andrew Ian Fleming, Lawyer, c/o faye.reynolds@ba.com

IAG Board of Directors

	Antonio Vázquez Chairman First appointed: May 2010. Re-elected June 2017 Key areas of experience: retail, sales/marketing, finance, governance.

	Willie Walsh Chief Executive Officer First appointed: May 2010. Re-elected June 2017 Key areas of experience: airline industry. Current external appoint...

	Marc Bolland Non-Executive Director First appointed: June 2016. Re-elected June 2017 Key areas of experience: general management, commercial management/marketing, retail, hospitality industry.

	Patrick Cescau Senior Independent Director First appointed: September 2010. Re-elected June 2017 Key areas of experience: retail, finance, sales/marketing, governance.

	Enrique Dupuy de Lôme Chief Financial Officer First appointed: September 2013. Re-elected June 2017 Key areas of experience: finance, airline industry. Current external appointments: Chairman, Iberia Cards.

	James Lawrence Non-Executive Director First appointed: September 2010. Re-elected June 2017 Key areas of prior experience: finance, consumer, airline sector.

	María Fernanda Mejía Non-Executive Director First appointed: February 2014. Re-elected June 2017 Key areas of experience: consumer, customer development, strategic planning, supply chain, innovation, marketing communications, merger and acquisitions.

Dear Mr Walsh,

Flight BA0493 – Gibraltar – Heathrow 3^rd June 2018 12.05

We paid £3,270.60 for 5 return tickets London-Gibraltar-London to take a very much needed rest and recuperation. Our 4.75 years old grandson accompanied us. The total cost of our week away including flights is just short of £9,000. The BA flight BA0493 home ruined the holiday. The loss of the relaxation aim of the holiday is far greater. BA should compensate us.

To fly home, Starting at 7am we arrived at Gibraltar in good time for our noon flight. The weather was fine. While waiting for the BA plane to land we watched 3 EasyJet planes land and take off – and two small private jets took off. Before the last 3 of these took-off, your BA plane appeared, flew once over the terminal and did not land. It diverted to Malaga. An announcement said the plane would return. It did not. The two hundred passengers, with many young children, had to recover our luggage, trek out of Gibraltar to a bus station, be bussed to Malaga, for about 4pm, where there was not any sign of our BA flight and no BA personnel. The 200 passengers had to mill around in Malaga airport without a single sign indicating the flight to Heathrow or a single official to conduct us. All 200 passengers had been security cleared and all luggage tagged at Gibraltar. Eventually, one of us discovered that an unmarked check-in desk would operate via your duly appointed agents Iberia. We queued for nearly an hour, with the tagged luggage we had hauled off the buses, at this anonymous desk before anger drove us to berate the unsupervised poor confused inert girl at the desk and eventually forced her to find a young colleague. They insisted all luggage had to be re-tagged. And of course we all had to go through security again. No BA personnel appeared. No flight number or flight take-off time was given. No indication that the plane, if it existed, was on the tarmac. We eventually got to the plane to be told, by rumour, that the flight had lost its place in the queue, there was no take off time – and that the crew might have exceeded their allowed work-hours and so could not in any case fly the plane. Elderly people were stumbling; children were tired, hot and hungry; adults were fuming.

We discovered that the second 17.05 BA flight of the day had landed and taken off in Gibraltar. We saw no BA person until we got on the plane. Where is your BA desk at Malaga?

On the plane the pilot made a feeble excuse (the wind) for aborting the landing at Gibraltar. Most passengers concluded he was lying as other planes landed and took-off minutes before and minutes after his fly-past. If BA pilots can’t land at Gibraltar you should not offer the service.

We took off from Malaga at about 6 o’clock in the evening. I was by that time hungry. Your new half-manned trolley took ¾ hour to serve me sandwiches and drinks – wasting their time with the crazy insistence on no-cash and asking if people need receipts. £700 for my ticket, six exhausting hours late, holiday in tatters – and you have the nerve to halve your cabin staff and service – and make me pay a trivial amount for a mediocre sandwich. I once flew on Comet to New York and greatly admired Concorde. What have you done to a once world beating airline? How much more will you all gouge out for your personal piggy-banks before you invest in decent staff and training?

I reckon that the one-way tickets for 200 passengers would amount to £60,000. We were more than 4 hours delayed. When I said to the Iberia staff that they needed more people to process and guide us – they wearily agreed. But the Mail On-Line says you are cutting even more staff.

BA announces more job cuts

British Airways was accused tonight of "butchery" after unveiling radical plans to cut 5,800 jobs to tackle its mounting debts.

A union threatened industrial action if there were any compulsory redundancies, while other officials attacked the airline's decision as a "stab in the back" for workers. Read more: http://www.dailymail.co.uk/news/article-100052/BA-announces-job-cuts.html#ixzz5HRaRR7FA
Follow us: @MailOnline on Twitter | DailyMail on Facebook

Your shareholders and executives are gouging out huge salaries and bonuses. Where are these alleged BA “business managers” on one of the busiest weekends of the year. We customers pay your wages – are you “doing a Ratner” or a Michael O’Leary and treating your passengers with utter contempt. Or do you want to have a continuing business?

British Airways bosses have received huge pay rises – after boosting profits by shrinking legroom and scrapping perks for passengers.

Willie Walsh, chief executive of BA’s parent company IAG, received pay and bonuses of just under £4million last year, up 60 per cent from £2.46million in 2016.

Alex Cruz, chief executive of BA, was handed £1.36million last year, up from £830,000.

I demand compensation for our tickets, and for the sabotaged holiday costs, and punitive damages at your rate of pay £75,000 per week for our lost week, ending in awful stress due to BA gross incompetence and arrogance – for 5 people £385,000 – a total of £394,000.

Get you act together and Make Britain Great Again!

I am minded to call in person at your office door. But will wait 7 days for your apology and reply.

Yours sincerely

Noel Hodson

Noel Hodson - Director

Tax Reconciliations, Oxford UK,

From Tax-Havens to Safe Havens

Tel +44 1865 (0)760994 Mobile 07713 681216

**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received. If you wish to send us a reply please use the link at the bottom of the email**

Dear Mr Hodson
Thanks for contacting us about your recent experience and compensation claim. We're sorry for the late response in getting back to you.
Your claim’s been refused because BA0493 on 03 June 2018 was delayed because of adverse weather conditions which prevented the aircraft operating as scheduled.  The incoming flight BA0492 was diverted to Malaga due to adverse weather conditions and was unable to return to Gibraltar, resulting in the BA0493 subsequently operating from Malaga. Under EU legislation, I’m afraid we’re not liable for a compensation payment in this situation.
We always want to maintain a stable operation, as we know how much delaying a flight affects our customers.  Unfortunately, this was out of our control and caused unforeseen disruption to our schedule. Please accept our sincere apologies for any inconvenience this caused.
We take all reasonable measures to avoid delaying a flight and we always consider if there are any operational options available before we make a decision.  We’re very sorry the delay was necessary in this case.
If you've had any expenses for food and refreshments while you were delayed, we can assess your claim. Once we've received the receipts associated with these expenses, we'll assess your claim and be in touch. Please use the following link to upload your receipts:
https://disruptionclaim.britishairways.com/?cid=17917923&locale=en-GB
We can also see from your recent email, you’re clearly unhappy with the quality of the food on your flight to London Heathrow. We’ve partnered with another great British brand, Marks & Spencer, to offer customers premium food made with outstanding ingredients.  We choose our catering partners carefully and we set very high standards for them.  Our suppliers must have strict processes in place to ensure these standards are met.  Our menus are also refreshed regularly and we include products which our customers tell us they enjoy.
Marks & Spencer use Umami rich ingredients, since it’s proven this improves flavours when in the air.  Based on this, the products available are customer favourites and healthy choices, chosen especially for their flavour at altitude.  We normally get very good feedback about our catering, so I’m sorry to hear we didn’t meet your expectations this time.
We're very grateful you've taken the time to let us know how you feel.  It’s only through your comments we’re able to focus on areas where we need to improve, so we can offer you the best possible service. Please be assured your comments have been fed back to our Catering team, as it’s only through your feedback we’re able to focus on areas where we need to improve and we really appreciate your insight.
Thanks again for taking the time to get in touch with us.  If you have any questions, please don’t hesitate to contact me directly using the blue link below.  We look forward to welcome you on board soon.
Best regards
Cody Morgan
British Airways Customer Relations
Your case reference is:17917923
Please use the following link to send us a reply and quote your case reference 17917923 in any correspondence with us: replyto.me.ba
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